Subjects: Psychology >> Social Psychology submitted time 2023-03-27 Cooperative journals: 《心理学报》
Abstract： Emotional labor refers to the process of regulating both feelings and expressions in response to the display rules for promoting organizational goals. Instead of conceptualizing emotional labor as a stable behavioral tendency, the current study applied self-regulation theory to understand emotional labor (expressing proper emotion at work) as a self-regulation process, and specific emotional labor strategies (i.e., deep acting and surface acting) as approaches employees use to cope with negative moods on a daily basis. By surveying 210 customer service representatives of a call center for fourteen consecutive workdays, this diary study examined a multilevel model of daily emotional labor, with morning negative affect as a within-person level predictor, and employee job tenure and emotional intelligence as between-person level moderators. Specifically, the main effects of daily negative affect on emotional labor strategies were reflected by mean values of the random slopes at the within-person level. To test the cross-level interactive effects, the random slopes of “morning negative affect-daily emotional labor strategies” relations were regressed on job tenure and emotional intelligence; the interactive effects were indicated by significant effects of between-level moderators on given within-level random slopes. Results showed that service employees were more likely to engage in deep acting on days when they experience lower levels of negative mood. Further, job tenure and emotional intelligence significantly attenuated the negative effect of morning negative affect on daily deep acting. Specifically, the negative relationship between morning negative affect and daily deep acting was weaker (versus stronger) for employees with longer (versus shorter) job tenure, or higher (versus lower) emotional intelligence. Additionally, employees’ emotional intelligence also moderated the relationship between morning negative affect and surface acting, but in different directions. To be concrete, for employees with higher emotional intelligence, there was a positive relationship between morning negative affect and daily surface acting; whereas the relationship reflected a negative trend for employees with less emotional intelligence. The current study contributes to the literature of emotional labor in several aspects. First, drawing on self-regulation theory, the current study conceptualized emotional labor as a coping strategy in employees’ daily self-regulation process. In conceptualizing deep acting and surface acting as coping strategies consuming different levels of resources, the current study provided a resources-based mechanism underlying the “negative affect-emotional labor strategy” linkage. Second, the current study also investigated cognitive resource (i.e., job tenure) and self-regulation resource (i.e., emotional intelligence) at the individual level as boundary conditions that shape the impact of daily negative affect on emotional labor strategies. In doing so, we were able to support the resource-based theoretical mechanism between the “negative affect-emotional labor strategy” linkage, and expand the literature on emotional labor.
Subjects: Psychology >> Cognitive Psychology Subjects: Psychology >> History of Psychology Subjects: Psychology >> Other Disciplines of Psychology submitted time 2021-11-15
Abstract：“事件结构式”是“数理心理学”的第一公设，它是物质相互作用关系及其诱发效应的数理表达。这一关系式（公理）可以演绎人的认知加工机制：人的感知觉功能、人的语义编码、人的认知的产物（经验）的内容和本质等，演绎得到的数理推论与心理学的关键实验发现惊奇一致。“认知”的哲学本质，天然地决定了“事件结构式”可能系统性推演哲学的基本问题：（1）物质世界中物质属性的普遍性形式。（2）认知结构的唯物性。（3）认知内容的唯物性。（4）主观认知的唯物性。（5）人类伦理的唯物性。（6）唯物与唯心的认知试错关系。上述哲学问题成为“事件结构式”的推论，并以“事件结构式”为基本逻辑，或构成“数理哲学”理论架构体系。
Peer Review Status:
Awaiting Review
Subjects: Psychology >> Cognitive Psychology Subjects: Psychology >> Experimental Psychology Subjects: Psychology >> Educational Psychology Subjects: Psychology >> Developmental Psychology Subjects: Psychology >> Other Disciplines of Psychology submitted time 2021-08-15
Abstract：自然社会的人、物理物、生物发生相互作用，并诱发结果效应，这构成了物质世界运作的“事件”。事件结构的数理表达，串联起人类认知功能的“结构编码逻辑”，构成了数理心理学的第一公设。事件的信息结构携带了事件的属性（时空属性、运动属性、动力属性、因果属性）及特征值。事件属性的集合，构成物质空间。经感觉、知觉、思维这些认知加工“操作”后，会对应映射为心理属性的集合，构成心理空间。“认知对称性”认为，物质空间和心理空间存在对称性，事件特征值对应转换为心理量，且每个变换都对应一个守恒律。这与经典实验发现的恒常性惊奇契合。它构成了数理心理学的第二公设。“认知对称性”构成了人类认知功能的“内容逻辑”，回答了人类认知功能的结构构造、功能之间的逻辑。人类认知功能的结构单元，随着认知级别的增高，对称性变换的事件属性的维度逐步增加，对称性程度不断提高，并满足“认知熵增原理”。本文将要综述并进行延展、进一步修正的内容是：“认知对称性公设”，并将心理学、色度学、透视学等局部经典发现串联为统一性数理理论架构体系中的逻辑体，并拓展延伸“数理心理学”两个公设的内容。这可能为“统一性心理学”的到来提供基础性探索。
Peer Review Status:Awaiting Review
Subjects: Psychology >> Cognitive Psychology Subjects: Psychology >> Educational Psychology Subjects: Psychology >> Experimental Psychology Subjects: Psychology >> Other Disciplines of Psychology submitted time 2021-08-12
Abstract： “实验实证纲领”与 “理论纲领” 属于科学关键纲领。心理学仍处于“实验实证纲领”主导的实验阶段，追求公理、自洽完备的数理架构是内驱目标，也是 APA 的统一性心理学（Unifying Psychology） 核心诉求。“数理心理学”提出关键数理公设，演绎心理学基础问题，并与经典发现惊奇一致：知觉功能结构、语义编码、学习实验的控制结构、知识的结构体系、信息通道完备性。“事件结构式”由于能够串联起物质信息结构表达、信息认知加工机理的底层逻辑，而成为首要公设。这开辟了利用公理公设演绎心理机制的新途径。基于这一原创性，本文将综述事件结构式的数理成果，并拓展其延伸性推论。
Peer Review Status:Awaiting Review
Subjects: Psychology >> Management Psychology submitted time 2019-10-28
Abstract： "
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